FAQs
Got a question? Our FAQs might have the answer!
Check them out first - you might find just what you need. If you still need help, donāt hesitate to reach out through our Contact Us page.
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What hair types are your products suitable for?
Our products are formulated for all hair types
Why donāt you offer all-natural haircare products?
We focus on whatās scientifically proven rather than giving in to fearmongering. Not all natural ingredients are safe or suitable, and sometimes, synthetic ingredients can be more effective and safer. Our products are carefully formulated using both natural and scientifically-backed ingredients to deliver effective results without compromising on safety.
Can I use your products on coloured hair?
Absolutely! Our products are colour-safe and formulated to nurture your hair without stripping away that beautiful colour.
Do you offer any products for hair loss?
Yes! Discover our VOLUMELUX BOOSTER & HAIR ROOTS BOOSTER, specially formulated to promote fuller, healthier-looking hair and reduce the appearance of thinning.
What benefits do I get when I choose bundles?
Youāll save on both products and shipping, giving you more value for your money.
How often should I use your hair masks?
Use a hair mask every time you shampoo to deeply moisture hair strands. Those with dry or damaged hair may benefit from more frequent use.
Do I need to use hair conditioner?
No, you donāt! Our intensive hair mask takes the place of a regular conditioner, providing deep treatment to repair and hydrate your hair all in one step.
Will your products weigh my hair down?
Our products are designed to care without heavy residues, maintaining your hair's natural volume and movement.
How soon will I see results?
Everyoneās hair and scalp are unique, so results can vary. The key is consistency! Make our haircare routine a regular part of your day, relax, and enjoy the process. Trust the process, stay consistent, and youāll experience transformative improvements in your hair and scalp before you know it!
What if the product doesnāt work for me - can I get a refund?
Absolutely! We know that even the best products might not be the perfect fit for everyone, and achieving results takes time - itās a journey. Thatās why we offer a solid 30-day money-back guarantee. For more details, check out the Returns & Refunds section below.
What if I experience irritation from a product?
If you experience any discomfort or irritation, discontinue use and consider consulting a dermatologist. We recommend reviewing the ingredients with your GP before using the product.
I put the wrong address for my order, can I change it?
If youāve entered the wrong delivery address for your order, please contact us as soon as possible. If your order hasnāt been shipped yet, we can update the address. However, if it has already been shipped, we regret that we wonāt be able to make any changes.
My order hasnāt arrived yet ā what should I do?
If itās been more than 15 working days since your order was dispatched, please contact us, and weāll promptly investigate the delay.
Why didnāt I receive a confirmation email after placing my order?
Itās possible our email landed in your SPAM or JUNK folder, so please check there first. If you still canāt find it and need the confirmation resent, just let us know and weāll be happy to help.
I don't have a tracking number, when will I get it?
Your tracking number should be included in the dispatch email. If you canāt find it, please contact us - weāre here to help!
What are the payment options available?
We accept all major credit and debit cards, PayPal, and Afterpay.